Please We do not accept any return due to the nature of the products , instead we offer a 100% satisfaction guaranteed or full refund policy If for any reason the products you received do not meet your requirements or satisfaction , please email us ( support@livingsynbio.com ) stating you wish for a full refund , Please include your name, mailing address, phone number and/or e-mail address with all correspondence. We will issue a refund for the amount of purchase, including sales tax if applicable, and you will be reimbursed for the shipping cost. In others words 100% refund. Refunds will always and only be made via the same method of the original purchase.